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I am an interior decorator and have ordered a number of electric fireplaces in the past. All of them really cool, and the clients were happy. This one the fire was so fake it was comic. The surround was very sleek but the actual fire part was goofy looking. Then I had a difficult time with the return, it took close to a month to get return authorized from Fire and Water. Then it cost me over a hundred bucks to ship it back to them. I gave it 2 stars because the surround really was cool. Too bad.
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