Customer Ratings: 
List Price: $699.99
Sale Price: $687.48
Today's Bonus: 2% Off
I've owned this unit for less than 8 months, including the winter. It was installed in late fall and seemed to work well. Now that hot summer temperatures have arrived, it has stopped functioning properly. It comes on, runs, and cools quite well in the morning. However, in the afternoon when outside air temperatures often surpass 100°, it stops cooling. With the thermostat set as low as 60°, it will turn off the compressor even though room temperature is 75°, 80°, or even 85°. The filter and coils are clean, the air intake/output unobstructed, the fan set to Hi, the mode set to Cool, and there is no ice buildup, yet the air is not being cooled 80% of the time. I've contacted Frigidaire and will update this review after they reply. In winter, it worked well as a supplementary heater.
UPDATE: I finally received a response from Frigidaire. I had to tweet my problem to their attention because they never replied to my contact via their website. Here's what the representative said:
"On behalf of Frigidaire, I welcome the opportunity to assist you in resolving your concern.
"As both a representative and a consumer, I certainly appreciate and understand your frustration. While we expect that our products will meet and even exceed our consumer expectations, the experience that you encountered is unacceptable and not typical of the quality products that we produce day in and day out. Because we stand behind our products, services and valued consumers like you, we use interactions such as these as a way to enhance our quality and overall operations.
"At this time and based on what you have described it is best that an Authorized Service Professional diagnose the issue for you. Below I have provided a link that will assist you in locating local technical assistance.
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This unit installed easily and works very well. Carton arrived a little damaged, but the unit seems to be fine. Although it is considered to be a secondary heat source, it heats my insulated barn (340 sq ft) just fine, on its own with temperatures dipping into the 20's currently.
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I chose this rating as I haven't had much chance to use
heat. AC seems to be doing fine. Only problem it runs about
10 seconds cutsoff and then runs regular time. Is it suppose
to do this?
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Amazon does not stand behind their products for more than 30 days. So if you are planning to make a large appliance purchase do so from a brick and mortar store like Lowe's or Home Depot. At least then if there are problems down the road they will stand behind the product. They did not stand behind this unit when I had problems one year later.
My Frigidaire unit appeared fine upon delivery. I bought it for a room under construction, so the unit was not installed for six months. After the installation the a/c worked, but the unit did not provide any heat. This is an air conditioner with heat model, so I was surprised that the heat did not work. I hired an HVAC contractor to diagnose the problem, and I watched as he carefully removed the casing and opened the control board. There we found a damaged wire and a cracked casing. This damage was most likely caused in shipping and was completely undetectable upon delivery. It is the result of being dropped. You would have to take the machine apart to detect the damage.
I followed up with Frigidaire and with Amazon, the "store" that sold me the unit. Frigidaire offered to pay for the part but not the labor, and told me that every unit is tested before leaving their warehouse. They were clear that the problem occured with Amazon.
So I contacted Amazon, who said...."I'm sorry to hear your Air Conditioner didn't work out. Because more than 30 days have passed since you received this item, we can no longer accept a return. Our returns procedures states that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. Eligible baby items purchased from or fulfilled by Amazon can be returned up to 90 days after delivery.
I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warranty."
So beware of Amazon for appliances. Any future failure, even if related to their shipping or the unit being defective from the start, will not be corrected. They offered NOTHING to address this issue.
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The product is installed and seems to work fine. I am pleased with its performance so far. BUT, while the online listing shows a weight of 97 lbs. (boxed, I assume) and the manufacturer's packaging shows a product weight of 88 lbs., the materials used have apparently changed. I was so shocked at how light the package was when it arrived that I challenged the vendor and ended up having witnesses present when I unpacked it (just in case). I have not thrown it on a scale but it seems to actually weigh about 50 lbs. As long as it works well, I don't care but be prepared for the surprise. The vendor reports that they have received additional comments on this issue from other customers.
